![]() One of the biggest things that Aircall doesn’t have is built-in AI. You want AI-powered features like real-time coaching and sentiment analysis You need better call qualityįun fact: Dialpad’s unique dual-cloud architecture and global voice network are designed to give you excellent call quality around the world (and our Enterprise plan customers also enjoy a guaranteed 100% uptime SLA-which Aircall does not have). If this is something that matters to you, then some of the Aircall alternatives below will be a better all-in-one option that gives you a unified workflow. While Aircall does say they have a call center software and a business phone system, they don't have one unifying platform that offers a contact center, phone system, video conferencing, and team messaging all in one. With Aircall, you can’t really do that-you’d still have to toggle between different apps and integrations to access all those business communications channels. (Yes, it is possible to have both your UCaaS and CCaaS solutions in one integrated platform.) If your team is using one app for phone calls and texting, another for video conferencing, another for team messaging, and yet another for your contact center, then you’ve probably thought about consolidating those tools. You want to unify your business communications on a single app On the other hand, there are a few reasons you might look for an Aircall alternative-these aren’t deal-breakers for everyone, but you should at least be aware of them. Why you might look for an Aircall alternative Compared to most legacy solutions (and there are quite a few of them in the call center software space), Aircall is pretty easy to use and cheap. Specifically, small businesses tend to like Aircall because it’s more geared toward, well, small businesses. It comes with most of the basic features you’d expect, like phone call recording, call monitoring, IVR, and voicemail. What is Aircall?įounded in 2014, Aircall is a cloud-based call center and phone system that’s pretty new on the scene. We've done a little digging and research and chatted with a few customers, and in just a bit, I’ll go over what we've seen in terms of what Aircall can and can’t do-and which affordable, easy-to-use providers might be better options. The good news is there are quite a few options. So how do you find Aircall alternatives that give you a little bit (or a lot) more? Aircall does have some limitations, like a lack of an integration with Google Workspace and no built-in artificial intelligence (AI). Join our growing community of developers and leverage our extensive documentation and resources to create best-in-class experiences for millions of consumers around the world.So, you've been looking into Aircall-a cloud phone system with lots of call center features-but you're not quite sure it's the right choice. They can review any previous inbound or outbound customer messages sent through email, text, chat, or Facebook Messenger, all without having to leave the Kustomer platform.Ĭheck out our knowledge base article to learn more.ĭevelop Your Own Integration With Kustomer ![]() Get context for every callĪgents automatically get the context of the inbound caller and can record events that happen during the phone call. Agents can also see a record of missed calls or voicemails, and add comments to existing calls during or after they are completed. When a customer calls through Aircall, Kustomer loads the customer’s timeline for review and creates a note draft to take notes on the conversation. Manage all customer interactions in one placeĪircall allows customer support agents to manage inbound or outbound calls and automatically build a customer profile in Kustomer. See how you can use AirCall to manage your team’s VOIP support in Kustomer. ![]() Aircall creates powerful cloud-based phone systems for sales and support teams.
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